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  The Scoop
ServerMatrix is the entry level division of The Planet, focused on servicing the small-to-mid level dedicated marketplace. ServerMatrix customers receive the same award winning support, same datacenter facilities, and the same Tier 1 network The Planet enterprise customers utilize. This division was created to fulfill a void in the marketplace and to deliver the enterprise level quality to the entry level dedicated marketplace. Most other hosting companies simply can't deliver this level of quality. ServerMatrix's mission is simple. We provide the perfect hosting solutions at the perfect price. Price, Service and Support are #1 in our book, which means the customer comes first with us. You will see that reflected in every service we deliver.
 
The Planet currently owns and operates three state-of-the-art data centers in Dallas, Texas, offering complete redundancy in power, HVAC, fire suppression, network connectivity, and security. With over 83,000 sq ft of raised floor between the three facilities, The Planet has an offering to fit any need. Our product offerings include private caged suites, cabinets, half-cabinets, tri-cabinets, and rackspace by the Unit. The datacenter facility sits atop multiple power grids driven by TXU electric, with PowerWare UPS battery backup power and dual diesel generators onsite. Our HVAC systems are condenser units by Data Aire to provide redundancy in cooling coupled with ten managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system including VESDA (Very Early Smoke Detection Apparatus) with over 700 smoke detectors between the two facilities.
 
DLLSTX2, Stemmons Freeway, Dallas, TX Take Virtual Tour
  • 60,000 sq. ft. facility
  • 35,000 sq. ft. of raised floor
  • (21) 26-ton Data Air AC units
  • Very Early Smoke Detection Apparatus (VESDA)
  • Pre-action dry pipe sprinkler system
  • Over 500 smoke detectors in an integrated system
  • Northern Proximity security badge entry/exit on all doors to facility
  • Multiple TXU electrical grids
  • 4800 amps of 480v input power
  • 3 main transfer switches
  • (6) 500KVA Powerware UPS units with 90 batteries per unit
  • Standalone PDUs at each cabinet row
  • 1-megawatt generator (2000-gallon tank)
  • 1.5-megawatt generator (2200-gallon tank)
  • DataTrax monitoring software for all data center infrastructure
 
DLLSTX4, Downtown, Dallas, TX Take Virtual Tour
  • 22,000 sq. ft. facility
  • 18,000 sq. ft. of raised floor
  • (12) 26-ton Data Air AC units
  • Very Early Smoke Detection Apparatus (VESDA)
  • Pre-action dry pipe sprinkler system
  • Over 220 smoke detectors in an integrated system
  • Northern Proximity security badge entry/exit on all doors to facility
  • TXU fault tolerant electrical grid
  • 2000 amps of 480v input power
  • 1 main transfer switch
  • (2) 500KVA Powerware UPS units with 120 batteries per unit
  • Standalone PDUs at each cabinet row
  • 1.5-megawatt generator (2200-gallon tank)
  • DataTrax monitoring software for all data center infrastructure
 
DLLSTX5, Infomart, Dallas, TX
  • 51,000 sq. ft. facility
  • 30,000 sq. ft. of raised floor
  • (25) 26-ton chilled water units
  • Very Early Smoke Detection Apparatus (VESDA)
  • Pre-action dry pipe sprinkler system
  • Over 400 smoke detectors in an integrated system
  • Northern Proximity security badge entry/exit on all doors to facility
  • Multiple TXU fault tolerant electrical grid
  • 5200 amps of 480v input power
  • 3 main transfer switches
  • (6) 500KVA Powerware UPS units with 90 batteries per unit
  • Standalone PDUs at each cabinet row
  • 3.5-megawatts of generator capacity
  • DataTrax monitoring software for all data center infrastructure
 
  Network Infrastructure
  Our network architecture utilizes the Enterprise routing and switching engines from Juniper and Cisco. We utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 11 backbone providers.
   
 
Network
Building Fiber
  • Cisco Certified Network
  • Cisco 6500 series distribution routing switched
  • Cisco 6500 series aggregation switches for customer access
  • Juniper M20 border routers
  • 100% uptime SLA utilizing JSRP/BGP
  • OC48 SONET Ring - SBC
  • OC48 SONET Ring - Time Warner
  • OC48 SONET Ring - XO Communications
  • OC48 SONET Ring - MCI
  • OC48 SONET Ring - Looking Glass
  • OC48 SONET Ring - Broadwing
Backbone Carriers
Building Fiber
  • 3 Gbps Direct Fiber - AT&T
     - View Graph:  1  2  3 
  • 3 Gbps Direct Fiber - AboveNet
     - View Graph:  1  2  3 
  • 1 Gbps Direct Fiber - Broadwing
     - View Graph:  1 
  • 2 Gbps Direct Fiber - Global Crossing
     - View Graph:  1  2 
  • 3 Gbps Direct Fiber - Level3
     - View Graph:  1  2  3 
  • 3 Gbps Direct Fiber - UUNET
     - View Graph:  1  2  3 
  • 3 Gbps Direct Fiber - Sprint
     - View Graph:  1  2  3 
  • 1 Gbps Direct Fiber - Time Warner
     - View Graph:  1 
  • 1 Gbps Direct Fiber - Verio
     - View Graph:  1 
  • 1 Gbps Direct Fiber - Dallas Public Peering
     - View Graph:  1 
  • 1 Gbps Direct Fiber - Dallas Peering Switch
     - View Graph:  1 
  • T3 and T1 Access - EPGN
  • T3 and T1 Access - SBC
  • T3 and T1 Access - Time Warner
  • T3 and T1 Access - XO Communications
  • T3 and T1 Access - MCI
Unmetered Carriers
  • 7 Gbps Direct Fiber - Cogent
     - View Graph:  1  2  3  4  5  6  7 
   
  At-A-Glance Network Overview
   
  DLLSTX2, Stemmons Freeway, Dallas, TX
 
   
  DLLSTX4, Downtown, Dallas, TX
 
   
  The Support
We have over 40 NOC technicians staffed around the clock to resolve any and all issues you may encounter. Our highly trained, experienced, certified technicians offer immediate assistance through our online support portal ORBIT., through email, or via a toll free 1-800 support. Every server receives free reboots and up to 15 minutes of free hands and eyes per incident. With our two ring SLA in our NOC, you are guaranteed to speak to a live person each and every call. Give us a try.. (800) 854-7679.
   
  The Guarantee
99.9% uptime guarantee. We stand by our SLA. If we fail to deliver the level of service as promised, you get dollars off your bill. It's that easy.
   
  Job Opportunities
Looking for a position with one of the world's fastest-growing dedicated server providers? ServerMatrix is hiring! Just click here to see the latest listing of available positions.

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