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| The
Scoop ServerMatrix is the entry level division of The Planet, focused on servicing the small-to-mid level dedicated marketplace. ServerMatrix customers receive the same award winning support, same datacenter facilities, and the same Tier 1 network The Planet enterprise customers utilize. This division was created to fulfill a void in the marketplace and to deliver the enterprise level quality to the entry level dedicated marketplace. Most other hosting companies simply can't deliver this level of quality. ServerMatrix's mission is simple. We provide the perfect hosting solutions at the perfect price. Price, Service and Support are #1 in our book, which means the customer comes first with us. You will see that reflected in every service we deliver. | |||||||||||||||||||||||||
The Planet currently owns and
operates three state-of-the-art data centers in Dallas, Texas,
offering complete redundancy in power, HVAC, fire suppression,
network connectivity, and security. With over 83,000 sq ft of raised
floor between the three facilities, The Planet has an offering to
fit any need. Our product offerings include private caged suites,
cabinets, half-cabinets, tri-cabinets, and rackspace by the Unit.
The datacenter facility sits atop multiple power grids driven by TXU
electric, with PowerWare UPS battery backup power and dual diesel
generators onsite. Our HVAC systems are condenser units by Data Aire
to provide redundancy in cooling coupled with ten managed backbone
providers. Twelve more third party backbone providers are available
in the building via cross connect. Fire suppression includes a
pre-action dry pipe system including VESDA (Very Early Smoke
Detection Apparatus) with over 700 smoke detectors between the two
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DLLSTX2, Stemmons
Freeway, Dallas, TX | |||||||||||||||||||||||||
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DLLSTX4, Downtown, Dallas, TX
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DLLSTX5, Infomart, Dallas, TX
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| Network Infrastructure | |||||||||||||||||||||||||
| Our network architecture utilizes the Enterprise routing and switching engines from Juniper and Cisco. We utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 11 backbone providers. | |||||||||||||||||||||||||
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| At-A-Glance Network Overview | |||||||||||||||||||||||||
| DLLSTX2, Stemmons Freeway, Dallas, TX | |||||||||||||||||||||||||
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| DLLSTX4, Downtown, Dallas, TX | |||||||||||||||||||||||||
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The
Support
We have over 40 NOC technicians staffed around the clock to resolve any and all issues you may encounter. Our highly trained, experienced, certified technicians offer immediate assistance through our online support portal ORBIT., through email, or via a toll free 1-800 support. Every server receives free reboots and up to 15 minutes of free hands and eyes per incident. With our two ring SLA in our NOC, you are guaranteed to speak to a live person each and every call. Give us a try.. (800) 854-7679. | |||||||||||||||||||||||||
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The
Guarantee
99.9% uptime guarantee. We stand by our SLA. If we fail to deliver the level of service as promised, you get dollars off your bill. It's that easy. | |||||||||||||||||||||||||
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Job
Opportunities Looking for a position with one of the world's fastest-growing dedicated server providers? ServerMatrix is hiring! Just click here to see the latest listing of available positions. | |||||||||||||||||||||||||




